April 2014 - skunkworks - Skunkworks Site

Re: [Skunkworks] ISP Uniafric House
by dwahome＠gmail.com 28 Apr '14

28 Apr '14

JTL ----- Reply message ----- From: "John F. Kennedy Munene" <johnkennedy5000(a)gmail.com> To: "Skunkworks Mailing List" <skunkworks(a)lists.my.co.ke> Subject: [Skunkworks] ISP Uniafric House Date: Sat, Apr 26, 2014 11:13 Hi Skunks, Who knows a reliable Internet Service Provider in town with terminations and or connections at the UNIAFRIC House in CBD. _______________________________________________ skunkworks mailing list skunkworks(a)lists.my.co.ke ------------ List info, subscribe/unsubscribe http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

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Service Operations Co-ordinator Opportunity
by Noah Ogori 26 Apr '14

26 Apr '14

Reporting to the Service Delivery Manager, the Service Operations Coordinator will take responsibility of the activities of the Service Desk, first level and second level support functions to provide the most effective services to the business that are within agreed service level agreements (SLA’s) to ensure customer satisfaction. Be accountable and coordinate day-to-day operations of the following ITIL processes – Incident Management, Problem Management, Event Management, Request Fulfillment and the Service Desk function. Supervise staff, provide team leadership and manage the shift plan in order to achieve targeted performance levels. Key Responsibilities · Keep a real time view of all Incidents, problems and requests affecting the customer and ensure they are managed to closure while keeping the customer updated. · Take process ownership from design, implementation and continuous improvement activities in the process life cycle. · Plan and coordinate processes documentation, trainings, workshops etc. · Work with all functions within IS and business to ensure process compliance and execution as designed; measured accurately and completely. · Create awareness within IS and in the business of the processes to ensure alignment. · Identify Customer expectations and satisfaction levels to develop continuous improvement projects. · Develop and implement the Service Operations Strategy and policies and ensure that they are communicated and understood by the teams. · Customer complaint management and service recovery. The Person · University degree in Computer Science, Information Technology/Systems or related field · 3 years relevant experience · Experience with Service Desk function, tools, processes and procedures. · Intermediate ITIL qualifications. · A significant understanding of ITIL and / or Six Sigma methodology · Ability to interact with all levels of customers and IT organization. The competencies required for the above position are; · Proficient in written presentation and oral communication. · Show interpersonal and leadership skills with a passion for results · Ability to motivate others and promote team spirit and employee value. · Ability to work under tight deadlines and pressure. · Customer service orientated with good analytical skills Please share widely and/or Email CVs to Careers(a)computechlimited.com

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Server Hosting
by Odhiambo Washington 25 Apr '14

25 Apr '14

A friend has asked me to advise on where he can host a mail server. I am not so updated about what is available. So what is the current preference for guys? Angani?? Safaricom?? Other?? Why one or the other?? -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 "I can't hear you -- I'm using the scrambler."

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Management Trainee Vacancies - Total Kenya
by Joram Gachuiri 25 Apr '14

25 Apr '14

http://www.total.co.ke/total-kenya-careers/management-trainees.html

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Nokia Lumia 520 Screen Replacement
by Frank Kiprono 25 Apr '14

25 Apr '14

Guys, Anyone who can do the above for me kindly let me know plus cost Thanks

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TEST PLAN FOR A PORTAL - TEMPLATE
by Yvonne Murenga 25 Apr '14

25 Apr '14

Hey skunks, Any system analyst or anyone at all that can assist me with test plan and test case templates for a portal being developed? TIA

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Re: [Skunkworks] AGPO - Secure Connection
by dwahome＠gmail.com 25 Apr '14

25 Apr '14

Compliance should be first a strategy of the organization. Then external bodies can direct the enforcement or assist to implement the same. Inshort someone is sleeping on the job. R D ----- Reply message ----- From: "Dan Wanjohi" <nadwanjohi(a)gmail.com> To: "Skunkworks Mailing List" <skunkworks(a)lists.my.co.ke> Subject: [Skunkworks] AGPO - Secure Connection Date: Fri, Apr 25, 2014 08:56 Agreed, should at least be via HTTPS, Unfortunately enforcement of governing frameworks such as PCI is at its lowest. Maybe KE-CERT should have the mandate of also ensuring security compliance.. On Wed, Apr 23, 2014 at 1:11 PM, Patrick Kariuki <patrick.kariuki(a)gmail.com> wrote: Shouldn't financial and personal information(Username, Passwords, Bank account details, PIN numbers and copies of ID number) travelling across the internet to a go.ke site be secured? AGPO site(http://www.agpo.go.ke/) is well done but lacks that critical bit. _______________________________________________ skunkworks mailing list skunkworks(a)lists.my.co.ke ------------ List info, subscribe/unsubscribe http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke -- ......................................................... No pressure.....No diamonds!!!

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Ref: Junior Linux Admin
by Josy Ngatia 25 Apr '14

25 Apr '14

Dear Team, Am looking for Linux Techie..! Any references..? -- Diploma or Degree holder -- Good internet skills *"Know how to use google"* *-- *understanding of Linux servers -- Quick learner Send your CV offlist: JosyVeros(a)gmail.com

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AGPO - Secure Connection
by Patrick Kariuki 25 Apr '14

25 Apr '14

Shouldn't financial and personal information(Username, Passwords, Bank account details, PIN numbers and copies of ID number) travelling across the internet to a go.ke site be secured? AGPO site(http://www.agpo.go.ke/) is well done but lacks that critical bit.

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OT: Attachment-Business Administration
by Patrick Mathenge 25 Apr '14

25 Apr '14

Hi All, Anyone who can offer attachment for this young man? Not necessarily in the IT field as his academic background is Business Admin diploma. any assistance will be appreciated.

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