August 2011 - skunkworks - Skunkworks Site

Internet Outage on Monday
by Daudi Were 02 Aug '11

02 Aug '11

Good morning Skunks, Anyone have any more information on the outage that hit the international gateways yesterday afternoon? Thanks D

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Using ThunderBird outside the domain
by Paul Mathu 02 Aug '11

02 Aug '11

Hi I want to connect to our mail server using thunderbird outside our domain and send mail. At the moment am able to connect and receive mails, but can't get to send. Any pointers on whats missing..? -- Regards Njoroge Mathu http://sojjar.blogspot.com

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ISP Provider Help
by [J'Alego Karuoth Nyakwar Osuma] 02 Aug '11

02 Aug '11

How do I determine the rates charged for communication equipment installed on a roof top? Also how do I determine rate to be charged for server cabinets? Anyone with an idea on this area please assist. Matt.

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Google Doodle
by Laban Mwangi 02 Aug '11

02 Aug '11

Hi all, Today's Google doodle is about the wildebeest migration by Samuel Githui! Let's all hail him... and promote local art http://www.africancolours.com/samuelgithui.htm Regards, Laban

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pinless airtime
by geoffrey gitagia 02 Aug '11

02 Aug '11

Hi Guys Who do i have to call to get pinless - or pin airtime at safaricom ... -- GG

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Wordpress cron
by Paul Kevin 02 Aug '11

02 Aug '11

Hi, Anyone used the wordpress cron before? http://wpengineer.com/1908/use-wordpress-cron/ Regards

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Zuku: My customer care horror story
by techstuff＠transtech.co.ke 02 Aug '11

02 Aug '11

Zuku: My customer care horror story I shifted offices to the Muthaiga area in July and after asking guys around, I was advice o go for Zuku by a knowledgeable friend working with a Fibre Optic Cable company. I had heard roumours that they have bad support, but I am the person who has faith until proven otherwise. I was told that there were no cables to come and be used in my office (which I found weird) and after alot for pleading, one person assisted and the equipment was installed. I hadnï¿½t been told about a router and I went and looked for cash and paid for them together. I forgave all the previous hurts of waiting and opened another leafï¿½.didnï¿½t know my trouble starts HERE (Tuesday last week) The cashier at Loita Street only told me ï¿½we donï¿½t have Routers hereï¿½ when she had finished keying in my chequeï¿½despite having explained how I have had over 20 days internet less. She told me to talk to the lady at Reception (Loita) , who happily told me that rather than I wait , I can go to westlands Apic Centre and pick up an already configured Modem to go to the office and plug and Play. That was a better option that waits to pick on Thursday the same week. I arrive at Apic and am told ï¿½.sorryï¿½. No routers here and I Plead ( despite that it ainï¿½t a favour)..and that lady was so helpful. She questioned the receptionist at Loita why she sent me without inquiring and the receptionist never replied. She went out of her way and called Mombasa road and asked them to please give me a router. I left westlands for Mombasa road and they took 2 hours to get router and configureï¿½I was promised. Go plug and play. Went jumping up and down to the office, plugged and IT NEVER PLAYED!@#%#$@$ There started my super beef. I have never had 2 hours of internet per day. I almost know everyone at customer service by name and I spend at least 2-4 hours on phone daily with Zuku and these are the only options I have ever been given. ï¿½ Give us your account code = 69589 ï¿½ Restart the Router ï¿½ Remove the power cable from the Indoor unit and put it back after 3 minutes? ï¿½ Have you plugged the cable form the IDU in the right place? ï¿½ Ping ï¿½CMDï¿½. Ipconfig /release /renew ï¿½ Restart your computer. Truly itï¿½s a trial x and trial Y affair here. Last week on Thursday I was promised that someone will come and they have never appeared. Today a senior support staff went abit further and I truly lost it when she told me that the ï¿½engineers have refused to comeï¿½. I thought of eating bees. ï¿½ the best they can is tomorrow before lunchï¿½. In the mean time, this is what it has cost me: 1. A LOT OF STRESS 2. Am ever on phone for at least 2 hours since last Tuesday 3. Sooo much lost business and modem costs (I spend in a week what I spend of Zuku in a month) and we have at least 3 modems and we do website design for heaven sake. 4. We look like fools because we can never host a website in time and some guys will never understand that we donï¿½t have internet. 5. ï¿½The most painful this is how the call centre and ï¿½ I will escalate this to a senior engineersï¿½ and ï¿½ we will call back in 10 minutes 9 which will happen after a reminderï¿½ This is a service company and I have prepaid my internet. Surely you can do better. Our company has 8 staff members and none is a sweeper or receptionistï¿½I wonder if anyone around them would ever allow anyone to make the mistake I did. My 3 questions are simple: 1. Can I get an engineer to my site ï¿½I can wait up to end of day for them 2. Can I get my one week back? I want and extension of this week to my paid bill. 3. Can I be promised that I can enjoy my internet as my neigbour who never has issues? If anyone is interestedï¿½ï¿½ these are my details: Oscar Kimani Maina 0723891015 /0737 891015 oscar@transtech.co.ke/techstuff@transtech.co.ke Client ID : 69589

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<OT>samsung laptop
by Yast Labs 02 Aug '11

02 Aug '11

hi skunks i got a samsung laptop with the following spects -core i3 ghz -3GB -320GB -webcam -wifi -dvd rw with light scribe -card reader -windows 7 home premium contact me off list. -- Regards, Kenneth Njuguna, Sales Executive, YastLabs Computer Solutions, 0723511949.

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Today's Google Doodle
by Simon Mbuthia 02 Aug '11

02 Aug '11

Nice work Samuel Githui.. whoever you are. Not sure whether he's on skunkworks, but the doodle is awesome.

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invoicing software
by Nicholas Mutinda 02 Aug '11

02 Aug '11

Any recommendations for a good online invoicing software that is free or doesnt cost more than $30 one time? -- Regards, Mutua Nicholas *He owns, I manage.*

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