Hi Brian,
The article doesn't seem to disclose full information, is that the correct picture. Be that as it may, Telkom Kenya has issues and my take is the only way to resolve such issues is reviving the letter and spirit of multistakeholderism that brought the many gains we are enjoying in the Information and Communication Technology Sector, its unfortunate that sectarian interests have eroded the unity of the community but i think this holds the key to resolving the challenges you have pointed out.