[Skunkworks] Caller ID in Call-Centre Environment

Odhiambo Washington odhiambo at gmail.com
Sun May 27 18:34:54 EAT 2018


That sounds like it should be a feature of that system you are using!

On 27 May 2018 at 18:25, Tony Likhanga via skunkworks <
skunkworks at lists.my.co.ke> wrote:

> Hi guys,
>
> Quick one :
>
> How feasible is it to implement a centrally managed caller-ID feature in
> an environment where incoming calls in a '*call-centre-like*' environment
> can be attended to by any of the members in a team.
>
> The outfit has one single contact number and each operative has their own
> desktop phone to attend to incoming calls. Can the list of regular callers
> be centrally managed, to eliminate the need to load the same in each and
> every operative's desk-phone?
>
> Sounds like something that should already exist to me. Any pointers?
>
> Tony.
>
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-- 
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254 7 3200 0004/+254 7 2274 3223
"Oh, the cruft."
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