[Skunkworks] Caller ID in Call-Centre Environment

Tony Likhanga tlikhanga at gmail.com
Sun May 27 18:25:15 EAT 2018


Hi guys,

Quick one :

How feasible is it to implement a centrally managed caller-ID feature in an
environment where incoming calls in a '*call-centre-like*' environment can
be attended to by any of the members in a team.

The outfit has one single contact number and each operative has their own
desktop phone to attend to incoming calls. Can the list of regular callers
be centrally managed, to eliminate the need to load the same in each and
every operative's desk-phone?

Sounds like something that should already exist to me. Any pointers?

Tony.
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