[Skunkworks] Help Desk & Change Management Application

Odhiambo Washington odhiambo at gmail.com
Fri Dec 7 12:39:01 EAT 2018


Thanks for the update.

On Fri, 7 Dec 2018 at 12:25, Peter Mugoh <pkmugoh at gmail.com> wrote:

> Hi Wash,
>
> The client has settled for ManageEngine ServiceDesk Plus.
> It has all the functionalities and local support.
>
> Thanks and regards,
>
> Peter Mugoh
>
> On Wed, Dec 5, 2018 at 12:10 PM Odhiambo Washington <odhiambo at gmail.com>
> wrote:
>
>>
>> On Wed, 5 Dec 2018 at 11:42, Peter Mugoh via skunkworks <
>> skunkworks at lists.my.co.ke> wrote:
>>
>>> Skunks,
>>>
>>> I have a client who is looking for an application (preferably Web-based)
>>> which can be able to support *Help Desk *and* Change Management.*
>>>
>>> Hit me up with the quotes.
>>>
>>> *Perpetual Licensing* will be given preference.
>>>
>>> Thanks and regards,
>>>
>>> Peter Mugoh
>>>
>>>
>> You know what I think? Change Management is quite an ambiguous term, no?
>> Because it depends on the changes you want to control and the control
>> process. It might be hardware replacement approval, software changes, etc
>> Anyway, because change management (whatever it is) requires APPROVAL, I
>> think you can easily install a FOSS called Request Tracker -
>> https://docs.bestpractical.com/rt and configure an Approvals queue to
>> handle change management.
>> The other queues can handle HelpDesk.
>>
>> I do think that commercial versions appeal to you better, no? :-)
>>
>> --
>> Best regards,
>> Odhiambo WASHINGTON,
>> Nairobi,KE
>> +254 7 3200 0004/+254 7 2274 3223
>> "Oh, the cruft."
>>
>

-- 
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254 7 3200 0004/+254 7 2274 3223
"Oh, the cruft."
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