[Skunkworks] Help Desk & Change Management Application

Peter Mugoh pkmugoh at gmail.com
Fri Dec 7 12:29:54 EAT 2018


Hi Wash,

The client has settled for ManageEngine ServiceDesk Plus.
It has all the functionalities and local support.

Thanks and regards,

Peter Mugoh

On Wed, Dec 5, 2018 at 12:10 PM Odhiambo Washington <odhiambo at gmail.com>
wrote:

>
> On Wed, 5 Dec 2018 at 11:42, Peter Mugoh via skunkworks <
> skunkworks at lists.my.co.ke> wrote:
>
>> Skunks,
>>
>> I have a client who is looking for an application (preferably Web-based)
>> which can be able to support *Help Desk *and* Change Management.*
>>
>> Hit me up with the quotes.
>>
>> *Perpetual Licensing* will be given preference.
>>
>> Thanks and regards,
>>
>> Peter Mugoh
>>
>>
> You know what I think? Change Management is quite an ambiguous term, no?
> Because it depends on the changes you want to control and the control
> process. It might be hardware replacement approval, software changes, etc
> Anyway, because change management (whatever it is) requires APPROVAL, I
> think you can easily install a FOSS called Request Tracker -
> https://docs.bestpractical.com/rt and configure an Approvals queue to
> handle change management.
> The other queues can handle HelpDesk.
>
> I do think that commercial versions appeal to you better, no? :-)
>
> --
> Best regards,
> Odhiambo WASHINGTON,
> Nairobi,KE
> +254 7 3200 0004/+254 7 2274 3223
> "Oh, the cruft."
>
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