[Skunkworks] Zuku the Useless ISP

Mouz Muya mouzmuyer at gmail.com
Fri Mar 31 09:53:44 EAT 2017


Zuku cabling was already done when I moved into the house. They charged me
4K for the router and TV equipment.

Safaricom wants to do their setup for free.

On Mar 31, 2017 09:48, "Barrack Otieno" <otieno.barrack at gmail.com> wrote:

> Okechukwu, how much did they charge you for Safaricom Fibre Installation.
> They installed their terminal outside my balcony without word in connection
> costs or packages.
>
> Regards
> On Mar 31, 2017 9:45 AM, "Mouz Muya via skunkworks" <
> skunkworks at lists.my.co.ke> wrote:
>
>> Awesome. Safaricom about to get a new customer real quick!
>>
>> Judging by the support given for other products, I assume they give
>> proper support and not the mathogothanio Zuku has become known for?
>>
>> On Mar 31, 2017 09:41, "Okechukwu" <okechukwu at gmail.com> wrote:
>>
>>> I am on Safaricom fibre, previously on Zuku, and definitely cannot look
>>> back. No issues at all with rain. I have an issue once which was due to bad
>>> installation and the installers came back and rectified it, since then, no
>>> issues at all.
>>>
>>> ./Ok3ch
>>>
>>> On Fri, Mar 31, 2017 at 9:34 AM, Mouz Muya via skunkworks <
>>> skunkworks at lists.my.co.ke> wrote:
>>>
>>>> Is anyone here using Safaricom fiber?
>>>>
>>>> How's your experience? Is it affected by rain? Does it have downtimes
>>>> like Zuku?
>>>>
>>>> On Mar 31, 2017 08:42, "Jared Oyier" <jaredkoyier at gmail.com> wrote:
>>>>
>>>>> Fish rots from the head, lately I get calls reminding me of my
>>>>> subscription due date(remember it’s a prepaid service) , before that they
>>>>> were giving offers on prompt/early subscription payments, to me these are
>>>>> signs of a company in  financial distress.
>>>>>
>>>>> Here is an article on how CS Mucheru  & co lost 20b at the holding
>>>>> company
>>>>>
>>>>> https://www.standardmedia.co.ke/business/article/2001234504/
>>>>> cs-mucheru-among-kenyans-defrauded-sh20-billion-by-wananchi-group
>>>>>
>>>>> But I gotta say, my Tripple play is close to perfect except for the
>>>>> telephone which never works and they don’t seem to know how to resolve .
>>>>>
>>>>> On 30 March 2017 at 23:32:28, Mouz Muya via skunkworks (
>>>>> skunkworks at lists.my.co.ke) wrote:
>>>>>
>>>>> Good People,
>>>>>
>>>>> Please help me understand. Why is it that even after all the customer
>>>>> complaints, Zuku never makes any effort to improve their mediocre services?
>>>>> From a technical standpoint, is it a lack of capacity to improve or lack of
>>>>> capacity to handle all the subscriptions?
>>>>>
>>>>> Lastly, why does Zuku internet suffer downtimes when it rains? What's
>>>>> the relationship between these two occurrences?
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>>>>>
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>>>
>>>
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>
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