[Skunkworks] Zuku the Useless ISP

Barrack Otieno otieno.barrack at gmail.com
Fri Mar 31 09:48:02 EAT 2017


Okechukwu, how much did they charge you for Safaricom Fibre Installation.
They installed their terminal outside my balcony without word in connection
costs or packages.

Regards
On Mar 31, 2017 9:45 AM, "Mouz Muya via skunkworks" <
skunkworks at lists.my.co.ke> wrote:

> Awesome. Safaricom about to get a new customer real quick!
>
> Judging by the support given for other products, I assume they give proper
> support and not the mathogothanio Zuku has become known for?
>
> On Mar 31, 2017 09:41, "Okechukwu" <okechukwu at gmail.com> wrote:
>
>> I am on Safaricom fibre, previously on Zuku, and definitely cannot look
>> back. No issues at all with rain. I have an issue once which was due to bad
>> installation and the installers came back and rectified it, since then, no
>> issues at all.
>>
>> ./Ok3ch
>>
>> On Fri, Mar 31, 2017 at 9:34 AM, Mouz Muya via skunkworks <
>> skunkworks at lists.my.co.ke> wrote:
>>
>>> Is anyone here using Safaricom fiber?
>>>
>>> How's your experience? Is it affected by rain? Does it have downtimes
>>> like Zuku?
>>>
>>> On Mar 31, 2017 08:42, "Jared Oyier" <jaredkoyier at gmail.com> wrote:
>>>
>>>> Fish rots from the head, lately I get calls reminding me of my
>>>> subscription due date(remember it’s a prepaid service) , before that they
>>>> were giving offers on prompt/early subscription payments, to me these are
>>>> signs of a company in  financial distress.
>>>>
>>>> Here is an article on how CS Mucheru  & co lost 20b at the holding
>>>> company
>>>>
>>>> https://www.standardmedia.co.ke/business/article/2001234504/
>>>> cs-mucheru-among-kenyans-defrauded-sh20-billion-by-wananchi-group
>>>>
>>>> But I gotta say, my Tripple play is close to perfect except for the
>>>> telephone which never works and they don’t seem to know how to resolve .
>>>>
>>>> On 30 March 2017 at 23:32:28, Mouz Muya via skunkworks (
>>>> skunkworks at lists.my.co.ke) wrote:
>>>>
>>>> Good People,
>>>>
>>>> Please help me understand. Why is it that even after all the customer
>>>> complaints, Zuku never makes any effort to improve their mediocre services?
>>>> From a technical standpoint, is it a lack of capacity to improve or lack of
>>>> capacity to handle all the subscriptions?
>>>>
>>>> Lastly, why does Zuku internet suffer downtimes when it rains? What's
>>>> the relationship between these two occurrences?
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>>>>
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>>
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