[Skunkworks] Zuku the Useless ISP

Mouz Muya mouzmuyer at gmail.com
Fri Mar 31 09:44:45 EAT 2017


Awesome. Safaricom about to get a new customer real quick!

Judging by the support given for other products, I assume they give proper
support and not the mathogothanio Zuku has become known for?

On Mar 31, 2017 09:41, "Okechukwu" <okechukwu at gmail.com> wrote:

> I am on Safaricom fibre, previously on Zuku, and definitely cannot look
> back. No issues at all with rain. I have an issue once which was due to bad
> installation and the installers came back and rectified it, since then, no
> issues at all.
>
> ./Ok3ch
>
> On Fri, Mar 31, 2017 at 9:34 AM, Mouz Muya via skunkworks <
> skunkworks at lists.my.co.ke> wrote:
>
>> Is anyone here using Safaricom fiber?
>>
>> How's your experience? Is it affected by rain? Does it have downtimes
>> like Zuku?
>>
>> On Mar 31, 2017 08:42, "Jared Oyier" <jaredkoyier at gmail.com> wrote:
>>
>>> Fish rots from the head, lately I get calls reminding me of my
>>> subscription due date(remember it’s a prepaid service) , before that they
>>> were giving offers on prompt/early subscription payments, to me these are
>>> signs of a company in  financial distress.
>>>
>>> Here is an article on how CS Mucheru  & co lost 20b at the holding
>>> company
>>>
>>> https://www.standardmedia.co.ke/business/article/2001234504/
>>> cs-mucheru-among-kenyans-defrauded-sh20-billion-by-wananchi-group
>>>
>>> But I gotta say, my Tripple play is close to perfect except for the
>>> telephone which never works and they don’t seem to know how to resolve .
>>>
>>> On 30 March 2017 at 23:32:28, Mouz Muya via skunkworks (
>>> skunkworks at lists.my.co.ke) wrote:
>>>
>>> Good People,
>>>
>>> Please help me understand. Why is it that even after all the customer
>>> complaints, Zuku never makes any effort to improve their mediocre services?
>>> From a technical standpoint, is it a lack of capacity to improve or lack of
>>> capacity to handle all the subscriptions?
>>>
>>> Lastly, why does Zuku internet suffer downtimes when it rains? What's
>>> the relationship between these two occurrences?
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>>>
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>
>
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