[Skunkworks] Zuku the Useless ISP

Mouz Muya mouzmuyer at gmail.com
Fri Mar 31 09:34:43 EAT 2017


Is anyone here using Safaricom fiber?

How's your experience? Is it affected by rain? Does it have downtimes like
Zuku?

On Mar 31, 2017 08:42, "Jared Oyier" <jaredkoyier at gmail.com> wrote:

> Fish rots from the head, lately I get calls reminding me of my
> subscription due date(remember it’s a prepaid service) , before that they
> were giving offers on prompt/early subscription payments, to me these are
> signs of a company in  financial distress.
>
> Here is an article on how CS Mucheru  & co lost 20b at the holding company
>
> https://www.standardmedia.co.ke/business/article/
> 2001234504/cs-mucheru-among-kenyans-defrauded-sh20-
> billion-by-wananchi-group
>
> But I gotta say, my Tripple play is close to perfect except for the
> telephone which never works and they don’t seem to know how to resolve .
>
> On 30 March 2017 at 23:32:28, Mouz Muya via skunkworks (
> skunkworks at lists.my.co.ke) wrote:
>
> Good People,
>
> Please help me understand. Why is it that even after all the customer
> complaints, Zuku never makes any effort to improve their mediocre services?
> From a technical standpoint, is it a lack of capacity to improve or lack of
> capacity to handle all the subscriptions?
>
> Lastly, why does Zuku internet suffer downtimes when it rains? What's the
> relationship between these two occurrences?
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